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AI-native EHR + RCM for multi-provider outpatient care

An electronic health record system where AI is embedded directly into clinical and operational workflows - from documentation and chart search to voice agents and provider tooling.

Built for a NYC-based venture-backed healthtech startup, this is a vertically integrated AI stack: a streaming clinical copilot performing multi-step actions across charts, medications, allergies, labs, and referrals; ambient scribing that turns real consultations into structured clinical notes and pushes them into the right EHR modules; RAG-powered chart search across the full patient record; agentic voice AI running scheduling, rescheduling, receptionist workflows, patient support, and post-call clinical summaries; RCM automation with prior authorization workflows, eligibility and benefits verification, and claims generation from clinical encounters; deep lab and diagnostic integrations for order routing and results reconciliation directly inside the chart; e-prescribing including controlled substances; and a safety and auditability layer with prompt-injection protection, emergency-escalation detection, and full audit trails: HIPAA-compliant by design and shippable inside live clinical operations.

Services

Software development

AI-native EHR + RCM for multi-provider outpatient care

An electronic health record system where AI is embedded directly into clinical and operational workflows - from documentation and chart search to voice agents and provider tooling.

Built for a NYC-based venture-backed healthtech startup, this is a vertically integrated AI stack: a streaming clinical copilot performing multi-step actions across charts, medications, allergies, labs, and referrals; ambient scribing that turns real consultations into structured clinical notes and pushes them into the right EHR modules; RAG-powered chart search across the full patient record; agentic voice AI running scheduling, rescheduling, receptionist workflows, patient support, and post-call clinical summaries; RCM automation with prior authorization workflows, eligibility and benefits verification, and claims generation from clinical encounters; deep lab and diagnostic integrations for order routing and results reconciliation directly inside the chart; e-prescribing including controlled substances; and a safety and auditability layer with prompt-injection protection, emergency-escalation detection, and full audit trails: HIPAA-compliant by design and shippable inside live clinical operations.

Services

Software development

Date

Aug 2025

Client

AI Native Hospital

Industry

MedTech / AI

Timeline

18 Months

Main Image

Visual Identity

The Challenge

Legacy EHRs move slow and reject AI at the edges. Rebuilding one AI-native from scratch unlocks real automation, but opens up the entire clinical surface every chart, every workflow, every AI action to safety and compliance risk most healthcare AI teams don't touch.

Traditional EHRs were built for paper workflows and treat AI as a plugin. Building AI into the EHR from the ground up means AI reads and writes into live patient data, runs voice conversations with real patients, and drives billing and prior authorizations. That unlocks the automation the industry actually needs, but it introduces surfaces most healthcare AI never touches: prompt injection into clinical notes, hallucinations, emergency signals missed on voice calls, and full auditability required on every AI action, in a HIPAA environment where none of it is optional.

The Solution

An AI-native EHR infrastructure copilot, scribing, retrieval, voice, and RCM operating on the same clinical data, with safety and auditability engineered in as the foundation.

The platform runs as a single AI-native system: a streaming clinical copilot performing multi-step actions on live charts, ambient scribing extracting structured data from consultations, RAG-powered retrieval across the full patient history, and AI voice agents handling scheduling and patient conversations end to end. RCM automation, lab and diagnostic integrations, and e-prescribing sit inside the same architecture, so clinical, operational, and financial workflows share one source of truth. Underneath it all runs a HIPAA-compliant safety layer — prompt-injection protection, emergency-escalation detection, token-budget management, and full audit trails on every AI action.

Chat

Website

The Process

We embedded into a 10-person founding team and took full ownership of entire parts of the platform. Whole systems architecture, implementation, and delivery were ours to run end to end.

We embedded directly into founding team, operating as a senior engineering unit inside the build. We owned complete parts of the platform end to end — scoping the architecture, making the technical decisions, implementing across the full stack, and shipping into production. Multiple AI components ran on our side of the build, from the safety layer through to the integration surfaces, coordinated tightly with the rest of the team but delivered under our own accountability. Working at that level required senior engineers who could hold entire systems in their heads, move fast without breaking things in a regulated environment, and ship AI-native infrastructure that a clinical team could actually rely on.

By the numbers

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Vertically integrated AI systems in one stack

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Vertically integrated AI systems in one stack

Portal architecture: physician, staff, admin, patient

Portal architecture: physician, staff, admin, patient

Healthcare integrations (labs, e-Rx, insurance, HL7/FHIR)n acceleration

Healthcare integrations (labs, e-Rx, insurance, HL7/FHIR)n acceleration